Terms & Conditions
1. Introduction
By accessing and using the Heartwood Memorials website, you agree to comply with and be bound by these Terms and Conditions.
2. Products and Services
All products are handcrafted and may vary slightly in appearance. We strive to accurately represent our urns and custom products, but minor variations may occur.
3. Orders and Payment
Orders can be placed through our website or by contacting us directly. Payment must be made in full before production begins on custom orders. We accept major credit cards and other payment methods as listed at checkout.
4. Custom Orders
Custom orders are made to your specifications. Once production has started, changes or cancellations may not be possible. Please review your order details carefully before confirming.
5. Shipping and Delivery
We ship within Australia Only. Delivery times may vary depending on your location and the nature of your order. We will provide estimated delivery dates upon order confirmation.
6. Returns and Refunds
Due to the personalised nature of our products, returns and refunds are only available for items that arrive damaged in materials, workmanship or do not match your approved specifications.
7. Privacy
We respect your privacy and will only use your personal information to process your order and communicate with you about our products and services. For more details, please see our
8. Intellectual Property
All content on this website, including images, text, and designs, is the property of Heartwood Memorials and may not be used or reproduced without permission.
9. Product Images and Descriptions Disclaimer
Product images and descriptions on our website are for illustrative purposes only. While we strive to ensure accuracy, the actual appearance of handcrafted items may vary due to natural differences in timber, finishes, and custom details. Colours, grain patterns, and dimensions may differ slightly from those shown. If you have specific requirements, please contact us before placing your order.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.
11. Contact
If you have any questions about these Terms and Conditions, please contact us on sales@heartwoodmemorials.com.au
Website Disclaimer
The information provided on the Heartwood Memorials website is for general informational purposes only. While we strive to ensure the accuracy and reliability of the content, we make no guarantees regarding its completeness, accuracy, or suitability for any particular purpose.
Product images and descriptions are for illustrative purposes only. Due to the handcrafted nature of our products, actual items may vary in appearance, color, grain pattern, and dimensions from those shown on the website. If you have specific requirements or questions, please contact us on sales@heartwoodmemorials.com.au before placing your order.